Frequently Asked Questions

If you have a question that is not listed below, please contact me via the enquiry form below or you can contact me directly.

General Questions

I am qualified in a range of soft tissue techniques for horse & rider. Services currently offered include equine bodywork and remedial massage for humans. To find out more about these, visit the SERVICES page. There is also more information on the ABOUT EQUINE BODYWORK and ABOUT REMEDIAL MASSAGE pages.

I know that sometimes things happen which mean you will need to cancel or reschedule your appointment. To allow me to offer your appointment time to other clients, or to reschedule my other visits on the day, I do ask that you give 24 hours notice of cancellation. If you cancel within 24 hours, or do not attend at all, and I am unable to fill your appointment time, you will be charged the full session fee which will need to be settled prior to any future appointments. You will receive a reminder email & text 24 hours prior to your appointment.

Payment by cash or credit card is accepted on the day. HICAPS is available for remedial massage appointments at the EMM Clinic to enable on the spot health rebates. If you need to pay by another method, please contact me prior to your appointment to discuss this.

Yes! I offer both mobile appointments (within 45 minutes of Greenbank) and appointments at my property in Greenbank. 

My regular travel area is within 45 minutes of Greenbank (e.g. south Brisbane, Redlands, Ipswich, Tamborine). Appointments outside of this area may be arranged by request (minimum number of clients required)

I have numerous qualifications in both equine & human therapy. I am a fully qualified & insured equine bodyworker and human remedial massage therapist. For more information about my qualifications visit the ABOUT ME page.

Equine Bodywork Questions

There are many signs that your horse may need a massage. Some of these signs are very subtle, such as a change in posture, muscle tension, wrinkles around the nose or eyes (a sign of pain), resting a hind limb regularly, or a slight change in muscle symmetry. Then there are the more obvious signs such as bucking, not wanting to canter, putting their ears back when you tack up, or not wanting to be caught. Massage can help relieve pain or discomfort that your horse is feeling, but is also a great way of preventing muscular pain or soft tissue injuries. 

Your appointment will start with me taking some information/horses history, to make sure I know what your goals for your horse are and your expectations of the session.

After this, I will observe the horse moving. Most of the time this will be in-hand but occasionally I may ask you to lunge the horse. Following the dynamic observation will be a static assessment, where I will palpate the horse in a number of areas and record the horses responses. This enables me to put together a picture of the horse and identify any areas that need specific work. It is important to remember that where the horse indicates pain isn’t always necessarily the cause of the problem, and I will discuss my findings with you throughout the session.

Once I have fully assessed the horse I will carry out a massage including sports massage techniques, trigger point therapy, photonic red light therapy and if necessary I will apply kinesiology tape. Most horses enjoy this part of the session, although may show some reactions when I am working on their sore spots! It is important that the horse is free to communicate what he/she is feeling, so please allow them to show it if they are unhappy about something! (Within reason of course- safety of everyone around is paramount!)

At the end of the session I will discuss my findings, make any recommendations about future appointments required, and may also give you a few simple exercises to do with your horse. If you have any questions about these after the appointment, please don’t hesitate to get in touch

Your horse needs to be as dry as possible for me to massage, so if it’s raining please allow your horse time to dry or put a rug on prior to my visit. If it is raining and you don’t have anywhere undercover for me to work on your horse, we may need to reschedule. I will contact you the day before your appointment if rain is forecast to discuss this with you.

It is important that your horse is relaxed for the massage, so please have your horse in an area he/she is used to being in for the massage. As I spend most of the day outside (and I have typical fair English skin that burns at the sight of sunlight!) where possible this area will have some shade, either a stable/shelter or trees. 

This is really important to me as I want to see your horse improve. If we’re not seeing improvement after a few sessions, we will reassess your horses treatment plan together. If required, I will happily refer you to another professional (e.g. vet or a different bodyworker such as an equine osteopath) for further assessment and treatment. It is important to remember that most musculoskeletal pain & discomfort is a result of prolonged imbalances in the body. If your horse has suffered symptoms for several months, it may take a number of appointments before you see a significant improvement in your horses movement or behaviour.

Remedial Massage Questions

Your appointment will start with a throrough history taking and discussion with you about your concerns, any pain or discomfort you have and what your goals for the massage are, followed by an assessment of your body. This pre-massage consultation allows me to determine which areas of your body to focus on during your treatment. This process is followed in all appointments, however after your initial treatment the consultation is generally much shorter. 

Your massage will incorporate a range of different massage strokes and techniques to relieve tension in the body, reduce pain,  increase range of movement, and improve posture. If I think that kinesiology tape will benefit you, this will also be applied at the end of your session.

Remedial massage is usually performed with the client wearing underwear only, with draping used to maintain your dignity. I may need to perform assessments prior to your massage and so I recommend that you wear clothes that are comfortable and do not restrict your movement, e.g. shorts or tights. If you are having a massage at your property and do not have somewhere private to get undressed, the massage can be adapted to be conducted with you fully clothed.

Yes, I am registered for most health funds including Medibank, BUPA and AHM. I also have a HICAPS machine to allow on the spot rebates following your massage. Mobile appointments may be eligible for rebates depending on your insurance provider however these will need to be claimed separately following your treatment (EMM will provide receipts to enable you to submit your claim).

This is really important to me as I want to see you improve. If we’re not seeing improvement after a few sessions, we will reassess your treatment plan together. If required, I will happily refer you to another professional (e.g. GP or specialist) for further assessment and treatment. It is important to remember that most musculoskeletal pain & discomfort is a result of prolonged imbalances in the body. If you have suffered symptoms for several months, it may take a number of appointments before you see a significant improvement.

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